CrateKeep Support

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Use this page for public support information for CrateKeep.

Contact

• Product support: `support@dartscreative.com`
• Privacy questions: `privacy@dartscreative.com`

Metadata

• App: `CrateKeep`
• Locale: `en-KE`
• Artifact: `support/localized/help/en-KE.md`
• Status: `ship-ready`
• Last updated: `2026-04-28`
• Lowercase locale slug: `en-ke`

What CrateKeep Does

CrateKeep helps you create a labelled proof packet for one exact vinyl record copy you own.

The app is for personal documentation. It does not appraise records, approve insurance claims, verify authenticity, grade condition automatically, estimate market value, or help sell records.

Start A Copy Proof Packet

1. Add the record identity you know, such as artist, title, label, catalogue number, year, country, pressing notes, and storage location. 2. Add copy-specific notes, such as matrix or runout text, variant notes, media grade, sleeve grade, and insert status. 3. Work through the proof slots for front cover, back cover, spine, labels, inserts, receipt, defect photos, dead wax or runout evidence, and storage evidence. 4. Add provenance and ownership history, including purchase source, purchase date, purchase price, seller or order note, and receipt attachment when available. 5. Add care history, such as cleaning events, play issues, condition changes, and stylus or cartridge touchpoints. 6. Review packet completeness before exporting.

Proof Slots

Proof slots are named labels for evidence. They help keep receipt, defect, dead-wax, storage, condition, and care evidence organised so the export is not just a loose photo pile.

Packet Completeness

Packet completeness only describes documentation state. It does not grade the record, estimate value, prove authenticity, or guarantee that an insurer, buyer, estate executor, or other person will accept the packet.

Exporting

Export a proof packet only after checking the record identity, evidence labels, provenance, condition notes, and care history.

The export is a personal documentation packet for your own records, moving house, estate handover, lending, sale conversation, or insurance discussion. It is not an official appraisal or insurance document.

What CrateKeep Does Not Do

CrateKeep does not replace Discogs, scan a full marketplace database, sell records, estimate market value, provide tax advice, certify authenticity, approve insurance claims, grade records automatically, or calibrate turntables.

Metadata

• App: `CrateKeep`
• Locale: `en-KE`
• Artifact: `support/localized/faq/en-KE.md`
• Status: `ship-ready`
• Last updated: `2026-04-28`
• Lowercase locale slug: `en-ke`

Is CrateKeep a vinyl catalogue app?

No. CrateKeep has a packet index so you can find records later, but the product is the `Copy Proof Packet`. It is built around one exact owned copy, named evidence slots, provenance and ownership history, care history, packet completeness, and export.

Does CrateKeep replace Discogs?

No. Discogs is useful for release identity, marketplace context, and collection lists. CrateKeep is for your private proof packet. If import or lookup is added later, it should stay a convenience path, not the core product.

Does CrateKeep value my record or estimate what it is worth?

No. You can record purchase price or a user-entered note, but CrateKeep does not provide market values, appraisal values, resale prices, or investment advice.

Does CrateKeep grade my record?

No. You can enter your own media and sleeve grades and attach evidence photos. The app does not grade records from photos and does not certify condition.

Can I use a proof packet for insurance?

You can use exports as personal documentation for an insurance discussion, moving house, estate handover, lending situation, sale conversation, or dispute. CrateKeep does not guarantee that an insurer, buyer, estate executor, or other person will accept the packet.

What photos should I add?

Use non-sensitive photos that document the exact copy: front cover, back cover, spine, labels, inserts, receipt, visible defects, dead wax or runout marks, and storage evidence when appropriate.

Does CrateKeep need a turntable or stylus to test?

No. V1 can be tested with sample record data, sample photos, synthetic care logs, and export checks. Real vinyl gear is not required for the core proof-packet workflow.

Is my data synchronised?

No for V1. CrateKeep is planned as a local-first app with no required account, backend, marketplace, ads, AI processing, or cloud sync.

Why does CrateKeep include 78 locales?

The portfolio's world-stage localisation posture is part of the product strategy. Record collectors are not only English-speaking, and proof, condition, provenance, ownership history, and care wording should feel natural across the supported locale bundle.