CrateKeep Support

Help

CrateKeep helps you create a labelled proof packet for one exact copy of a vinyl record.

CrateKeep does not replace Discogs, scan a full marketplace database, sell records, estimate market value, provide tax advice, certify authenticity, approve insurance claims, grade records automatically or calibrate turntables.

Getting Help

• Add the record identity you know, such as artist, title, label, catalogue number, year, country, pressing notes and storage location.
• Add copy-specific notes, such as matrix/runout text, variant notes, record/media grade, sleeve grade and insert status.
• Work through the proof slots for front cover, back cover, spine, labels, inserts, receipt or invoice, defect photos, dead-wax or runout evidence and storage/location evidence.
• Add provenance and ownership history, including purchase source, purchase date, purchase price, seller or order note, and receipt or invoice attachment when available.
• Add care history, such as cleaning events, play issues, condition changes, and stylus or cartridge touchpoints.
• Review packet completeness before exporting.

Public routes

• Support page: https://apps.dartscreative.com/en-gb/apps/cratekeep/support/
• Privacy policy: https://apps.dartscreative.com/en-gb/apps/cratekeep/privacy/

Contact

• Product support: support@dartscreative.com
• Privacy requests: privacy@dartscreative.com